CUBSOFTWARE// PROTECTOR
Community🎫 Support & Tickets

Ticket Close Warning

One warning in a quiet ticket before it closes by itself. Any reply cancels it.

Works with "Auto-Close After Inactivity" on the Tickets page. When a ticket has been quiet for long enough, CUB PROTECTOR posts one warning in it, for example "This ticket closes in 6 hours unless someone replies", and can mention the person who opened it. Anyone replying cancels the warning (and can delete it), and the clock starts again. A ticket is never closed until its warning has been up for the time you set, and the same quiet spell never gets a second warning. You set how many hours before (1 to 168, never more than half the auto-close time), the wording, the mention and whether the warning is deleted on a reply.

  • Free, like every feature
  • Off until you switch it on

Set it up

  1. Switch on Ticket Close Warning

    Dashboard → your server → Modules → Support & Tickets → Ticket Close Warning. It starts off, like every feature.

  2. That's it

    It works by itself once it is switched on.

Open Ticket Close Warning in the dashboard Not sure? Use the guided setup
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