Community🎫 Support & Tickets
Ticket Saved Replies
Your support team saves replies and posts them in a ticket with /ticket reply.
Save up to 50 replies on the Tickets page, each with a name and text. The text can use {user} (the person who opened the ticket), {staff} (who sends it), {server}, {ticket} (its number) and {type}. Inside a ticket, your support team types /ticket reply and picks one from the list as they type. Only staff and the support roles can use it, and only in a ticket. Send them as a normal message or as an embed.
- Free, like every feature
- Off until you switch it on
Set it up
- Switch on Ticket Saved Replies
Dashboard → your server → Modules → Support & Tickets → Ticket Saved Replies. It starts off, like every feature.
- That's it
It works by itself once it is switched on.
Related
TicketsPrivate support tickets with forms, transcripts and ratings.Ticket Panel DesignerA banner from the background library on your ticket panels.Ticket Close WarningOne warning in a quiet ticket before it closes by itself. Any reply cancels it.Ticket Panel TeamsEach ticket panel gets its own support roles, category and form questions.ModmailMembers DM the bot to reach your staff privately.ReportsMembers report a message or user to staff — /report.